This article is part of a series for Getting Started. We recommend you follow the previous steps before doing this step. You can see all of the Getting Started articles here.

Now that you are in the "Design" section of the Survey Builder you will see 3 panes.

  1. To the left are different objects that you can add to your survey.
  2. In the middle are the questions and messages that you've added to your survey.
  3. To the right is the Question/Message preview which shows what your questions and messages will look like inside Messenger as you add them to your survey.

In the middle you will see a blank message already created. This is your Welcome Message. To get started, enter some text in the "Message Text".

Note: If you want to address the respondent by their first name you can use the merge field *|FNAME|*. You can see all of the available merge fields here - What Merge Fields can I use?

Next, we recommended you use "Quick Replies" to prompt the respondent to start the survey rather than jump right in to it. See below for how Quick Replies look inside Messenger.

To allow quick replies, select "Yes" under "Do you want to add quick replies to this message?"

Enter the text you want to use as a quick reply to prompt the respondent to start the survey.

Once you are happy with your Welcome Message click on the "Save Message" button inside the message.

Next we'll Add some questions to the Survey >>

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