This article is part of a series for Getting Started. We recommend you follow the previous steps before doing this step. You can see all of the Getting Started articles here.

This Logic step gives you some options to configure how your Survey behaves in your bot. (If you do not want to set these up now you can still change them later on.)

Logic Options

Auto start - This means that when someone opens a conversation with your bot inside Messenger for the first time, it will automatically start this survey.

Revisit survey - This determines what happens when someone who already started or completed this survey revisits. Each of the options will do the following:

Restart keyword - this keyword is used to restart the survey from the beginning. If the respondent is part way through the survey and they want to start again, by entering this keyword the survey will restart.

Anonymous - this option enables you to anonymize the responses for your survey. This means that you won't be able to see the true identity of your respondents ie. their names and any contact information like email addresses.

End on invalid answer - this option works as a fallback for when you want to manually message the respondents over messenger if they get stuck or actually want to speak with you about something else. As soon as they enter an invalid answer to the survey question they will be paused and the survey will no longer continue.

Limit individual responses - this option enables you to limit the number of surveys that a respondent can submit for this survey if you want to allow them to answer the survey more than once.

Next we'll setup some re-engagement rules to follow up when respondents don't complete the survey >>

Did this answer your question?